Kimberly Martin

Kimberly Martin

My Current Résumé

 

Skills and attributes

  • Over 30 years practical IT experience ranging from sales, support, servicing, design and development.
  • Inquisitive : enjoy learning new skills and finding solutions.
  • Current C NSW Drivers Licence and my own Vehicle.
  • Australian Citizen.

IT Skills

  • Experienced in Microsoft Windows, Mac OS and iOS, Linux, Android operating systems.
  • Microsoft Office suites up until and including Office 2016/Office 365 versions.
  • Adobe Creative Suite CS6 (Dreamweaver, Photoshop, Illustrator, InDesign).
  • Website design using HTML5, CSS3, JavaScript, PHP, WordPress and Joomla.
  • Document design (Word/Pages/Adobe In Design) for course development and support instructions.
  • Digital video media, video production (Adobe Premiere, Apple iMovie) to DVD, YouTube.
  • Savvy with regards to latest technology, I constantly keep up-to-date with techology through podcasts and part time work.
  • Excellent trouble-shooting skills, extremely patient and ability to explain things in english not jargon.

Social skills

  • Social media experience with Facebook, Twitter, Pinterest.
  • Able to think outside the square, manage multiple tasks whilst maintaining excellent attention to detail.
  • Excellent communication skills : able to build rapport with customers and ascertain their needs and vision.
  • Excellent customer service experience and proven skills : over 33 years in customer service roles within retail, IT and warehousing.
  • Common sense and efficient approach : understand the importance of usability and design.

Management skills

  • IT Team leader (6 months experience) working managing and coordinating staff members (developers, admin staff, designers, researchers) for various projects.
  • Innovative and driven : managed own businesses and helped establish a women’s sports team on the Central Coast and coached the team to a successful win on their first game.

Employment history


Dec 2014 – Now  NetStuff Website Design & Hosting including Kim’s Help IT Services
Self Employed

  • Onsite and remote training and Computer support for clients on Australias East Coast.
  • Website development using WordPress and Elegant Themes (Divi 3)

May 2014 – Dec 2014      TRI Community Exchange Inc.   
ICT Team Leader

  • Onsite and remote training and support for clients within Sydney, Central West and Orana Far West regions.
  • Course design, development and delivery. (Microsoft, Adobe and Apple products).
  • Provided IT support via telephone, online remotely, email and in person : to staff and clients .
  • Website & App development coordination.

2013 – 2013  SES Global Pty Ltd     
Web Designer / Developer and IT Support

  • Worked as part of a small team within web design and SEO marketing company.
  • Provided IT support via telephone, online remotely, email and in person : to staff and clients.
  • Designed / developed 6 websites : from PSD templates and also from initial concept after interviewing client, created sites using html, PHP and JQuery, WordPress and Joomla.
  • Modified over 30 existing sites using HTML5, CSS3, JavaScript, PHP, WordPress or Joomla content management systems.

2007 – 2012   Kim’s IT Services     
Owner / Manager

  • Performing customer support to home users up to SMEs on various platforms from Windows, Apple OS X/iOS and Linux.
  • Performed troubleshooting and problem-solving, providing preventative advice, support and tuition (one-to-one or classroom), and have created custom-built hardware and software solutions, including networking solutions.

Feb 2003 – Present   NetStuff Website Hosting & Design          
Owner / Lead Designer

  • Business operated part-time.
  • Designed and developed over 100 websites using technologies such as; HTML5, MySQL, CSS3, JavaScript, PHP, CMS Systems (WordPress, Joomla).
  • Website hosting, administration and domain name registration.
  • Remote IT support (Apple and Windows).

1994 – 2004  Ready to Run Computer Services
Partner / Computer Support

  • Developed business to become the leading IT support choice located on the Central Coast.
  • Over 1000 clients ranging from home users to private hospitals, car dealerships and health centres.
  • Provided support on site, via phone and remote (hardware, software, network) – repaired computers, built computers, removed viruses, installed hardware and software, performed troubleshooting, provided networking solutions and product recommendations.
  • Provided training, one-on-one tuition, and automated tedious tasks to help customers simplify their lives : business and personal.
  • Sold business in 2004.

1982 – 1993 Various Retailers – Grace Bros/ComputerMate Australia/Ashton Scholastic  
Customer Service Representative

  • Provided exceptional face-to-face and over-the-phone customer sales and service.
  • Computer register use, point of sale, cash handling.
  • Ability to “stay calm” in stressful circumstances.
  • Excellent interpersonal skills.
  • Regularly doubled sales quotas.

Education and qualifications

2012 – 2013             Ourimbah TAFE, NSW
CERT IV: Website design and development course

  • Business environment (OH&S, communication & consultative process, design documentation).
  • Project management (determine and confirm client business requirements).
  • Design sites (website creation using HTML5, CSS3 and CMS (WordPress, Joomla).
  • Database design and creation (create working database using PHP & MySQL).
  • Markup languages (website development with HTML5, CSS3, PHP, MySQL and JavaScript).
  • Optimise search engines (SEO optimisation).
  • Scripting (produce client side JavaScript scripts for dynamic web pages).
  • PHP (produce server side scripts).
  • Social web technologies (integrate social media into websites).
  • Web animation (produce animation using HTML5 and Flash).